Who's waiting on you, and what you promised on every call

You'll leave with Craig's templates and a working agent of your own in Claude Cowork. Craig Foldes, former Global Head of AI at Crocs, runs ChatWalrus through one chief of staff agent and dozens of subagents, all trained on how he thinks and writes. Every day it tells him who's waiting on him and what he promised on each call, and it drafts his replies. You'll build yours the way you'd onboard a new hire: a CLAUDE.md file that tells it who you are, always-on context for every task, sometimes-on context it pulls only when needed, and subagents it hands work to. If follow-ups and promises from last week's calls keep slipping, this is the agent that catches them.